HL8 Close Malaysia Market

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Customer Care Excellence

To maintain our standards as a leading international online gaming company, we have with us an extensive team of world-class gaming information experts, an friendly, helpful and experienced customer service team, marketing experts and state-of-the-art hardware and software developers to ensure that our customers are able to enjoy their online gaming activities in a safe environment. Our team also works tirelessly to ensure that the customer experience is seamless and downtime kept at a minimum.

Quality Assurance

Our team at HL8 are committed to providing access to our wide range of sports betting and online entertainment options 24 hours a day, 7 days a week, 365 days a year. We believe in always putting the “customer first” and constantly refer to this motto when any changes, innovation and progress is affected.

Confidentiality and System Security

Regulations state that each customer is only allowed to have one HL8 account. Therefore, security checks are performed regularly to ensure that this regulation is adhered. We use the most advanced and updated gaming software to ensure that any required calculations are performed accurately and fair. At the same time, we use an advanced encryption technology to monitor access to the HL8 site 24 hours a day. HL8 customers can rest assured with our safe and secure online gaming platform.

Fair Play

In order to provide a fair and conducive environment for sports betting, HL8 uses the most advanced technology systems. Cooperated with our world-class gaming information expert team to ensure that all our online games meet standard regulations. In addition, our live game dealers undergo a rigorous training and selection process to ensure that the fairness and legitimacy standards of the games are upheld.

Payment

HL8 provides our customers with a variety of safe, secure and convenient options to deposit funds. We adhere to Know Your Customer (KYC) and Anti Money Laundering (AML) policies to ensure compliance with relevant laws and regulations of corresponding Monetary Authorities.

Responsible Gaming

HL8 is committed in providing a responsible gaming experience while ensuring that our customers are enjoying the fun element of online gaming. We understand that at times, it may be difficult to control betting behavior. Therefore, we urge these customers to contact our customer service executives in order for us to provide any assistance.